Refund Policy

Online Fundraising Platform for Crowdfunding. London, UK., all rights reserved.

Donation Refund Policy

 We are grateful for your donation and support of our organization. Donations are normally nonrefundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately. 
1. What Information Do We Collect? When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Website. 
2. Personal Information You Choose to Provide We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number, and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
 3. Web Site Use Information Similar to other commercial Websites, our Web site may utilize a standard technology called 'cookies' (see explanation below, 'What Are Cookies?') and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Web sites visited just before and just after our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
 4. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. You are allowed at any time to notify us of your desire not to receive these offers.
 5. What Are Cookies? Cookies are a feature of the Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. 
6. How Do We Use Information We Collect from Cookies? We use website browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, to constantly improve our Web site and better serve our customers. This information assists us in designing and arranging our Web pages in the most user-friendly manner and continually improving our Web site to better meet the needs of our customers and prospective customers. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your email address or any personally identifying information about you. 

7. Notice of New Services and Changes Occasionally, we may use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. As our client, you will be allowed to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.

 8. How Do We Secure Information Transmissions? When you send confidential personal credit card information to us on our Website, secure server software that we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site. Other emails that you may send to us may not be secure unless we advise you that security measures will be in place before you transmit the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email. 
9. How Do We Protect Your Information? Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration, or destruction. Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information. Employee Access, Training, and Expectations. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions. 
10. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form. 11. Do We Disclose Information to Outside Parties? We may provide aggregate information about our customers, sales, Website traffic patterns, and related Website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy. 12. What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. 13. Permission to Use of Materials The right to download and store or output the materials in our site is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display, or editing of these materials by any means mechanical or electronic without the express written permission of the Company is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Refunding a Donation

Trying to come up with a definitive answer on the policy of how a nonprofit should react to a donor asking for a refund is more than a little difficult. This question is multi-faceted and most situations will contain different variables that affect how the nonprofit should move forward.
If you were having a fundraiser and canceled it, giving people who may have purchased a ticket a refund is a no-brainer. Likewise, if you decided, due to the weather, for instance, you needed to have the fundraising event at a later time you can always choose to honor the previously printed ticket.
However, if donor X gives money to your nonprofit and then gets mad at your organization or a specific person within the organization and then demands a refund, What do you do?
Decidedly the course of action should be based on several factors. First, what is the true “factual” justification for a refund? Likewise, what is the “emotional” motivation behind this request?
The reason given may or may not be logical but as a nonprofit, you also have to be concerned about the public relations aspect of this request as well.
Please know that I am not suggesting that you cave in quickly because you are worried about getting bad press. The actions you take with one person set a standard of how others will expect to be treated. Also, nonprofits should not easily cower when confronted with outward threats that are likened to that blackmail. Stand firm in your decision regardless.
If you are the executive director make sure you ask your board for guidance and direction first and don’t be pushed into making a fast decision.
One way to help prevent this problem from occurring is to in advance establish a written refund policy that is displayed somewhere on the printed material you have concerning your fundraising event.
Lastly, make sure that if you decide that your policy is to allow a refund it must be done so within a specific time limit period as well as you might want to consider that this request is made in writing.
DISCLAIMER: This information is not intended to provide legal or accounting advice, or to address specific situations. Please consult with your legal or tax advisor to supplement and verify what you learn here.